Terms and Conditions

TERMS & CONDITIONS

BLACKWHITELUX LTD
Last Updated: 21st February 2026

1. About Us

BLACKWHITELUX (“we”, “us”, “our”) is an online retail store operating in the United Kingdom.

Business Name: BLACKWHITELUX
Registered Address: 82, Unit A James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Email: contactus@blackwhitelux.com
Company Number: 16425519
VAT Number (if applicable):

We sell products exclusively to customers located within the United Kingdom.

2. Acceptance of Terms

By accessing or placing an order through our website (“Website”), you agree to be bound by these Terms & Conditions. If you do not agree, you must not use this Website.

3. Eligibility

You must be:

• At least 18 years old; and

• Legally capable of entering into binding contracts

to place an order on our Website.

4. Products

4.1 All products are subject to availability.
4.2 We reserve the right to discontinue any product at any time.
4.3 Product images are for illustrative purposes only. Colours and packaging may vary slightly.
4.4 We make reasonable efforts to ensure product descriptions and pricing are accurate, but errors may occur.

5. Pricing & Payment

5.1 All prices are displayed in GBP (£).
5.2 Prices include VAT where applicable.
5.3 Delivery charges (if any) will be shown at checkout.
5.4 We reserve the right to change prices at any time before you place an order.
5.5 Payment must be made in full at checkout via our accepted payment methods.

We use secure third-party payment providers. We do not store full payment card details.

6. Order Process & Contract Formation

6.1 After placing an order, you will receive an email acknowledging receipt.
6.2 This acknowledgement does not mean your order is accepted.
6.3 A contract is formed only when we dispatch your order and send a dispatch confirmation email.
6.4 We reserve the right to refuse or cancel any order (e.g., pricing errors, suspected fraud, stock issues).

If payment has already been taken, you will receive a full refund if we cancel your order.

7. Delivery

7.1 We deliver within the United Kingdom only.
7.2 Estimated delivery times are provided for guidance only.
7.3 We are not liable for delays outside our reasonable control.
7.4 Risk in the goods passes to you upon delivery.

If an item is lost or damaged in transit, please contact us within 48 hours of delivery.

8. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, goods must be:

• Of satisfactory quality

• Fit for purpose

• As described

If your goods are faulty:

• Within 30 days: you may reject them for a full refund.

Please contact us at support@blackwhitelux.com with your order number and photos of the issue.

9. Returns Process

To initiate a return:

1. Email us at support@blackwhitelux.com

2. Include your order number and reason for return

3. Wait for return instructions

Returns sent without prior contact may not be processed.

10. Intellectual Property

All content on this Website, including logos, branding, images, and text, is the property of BLACKWHITELUX and may not be copied, reproduced, or distributed without written permission.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any matter that cannot be excluded under UK law

Subject to the above, we shall not be liable for:

• Indirect or consequential losses

• Loss of profit, revenue, or business

• Delays caused by events beyond our reasonable control

Our total liability shall not exceed the amount paid for the goods in question.

12. Privacy & Data Protection

We process personal data in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

Please see our Privacy Policy for full details.

13. Website Use

You must not:

• Use our Website for unlawful purposes

• Attempt to hack, disrupt, or damage the Website

• Transmit viruses or malicious code

We reserve the right to suspend or block users who breach these terms.

14. Force Majeure

We are not responsible for failure or delay caused by events beyond our reasonable control, including but not limited to:

• Natural disasters

• Strikes

• Supply chain disruptions

• Government restrictions

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on our Website with the updated date.